Tag Archives: student employees

Shelving the Status Quo: Improving the Student Employment Experience at Penfield Library

By Morgan Bond, Electronic Resources and Systems Librarian
State University of New York at Oswego,

Erin Kovalsky, Principal Law Librarian
New York State Unified Court System,

and

Zachary Vickery, University Archivist Librarian
State University of New York at Oswego

Abstract

Student employment in academic libraries supports the overall student experience by both complementing traditional studies, and bolstering students’ sense of belonging. Three librarians at a regional comprehensive university worked to create and implement a Library Employment Program for college students in an effort to align with university and library missions, visions, and values. A critical examination of processes across four library units led to changes to the application process, onboarding materials, evaluative tools, and an increased focus on career preparation. Effectiveness of the changes were mixed; while positive results were observed with the adoption of a new recruitment platform and a more inclusive student employment handbook, new evaluative tools were difficult for student supervisors to use consistently, and students struggled with communicating transferable job skills. Creating a library-wide Student Employment Program offers opportunities to develop and utilize consistent practices for all student supervisors to follow, but generating buy-in can be difficult and time-consuming before demonstrable results are observed.

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Job Stories: A Creative Tool for Library Service Design and Assessment

By Taylor Moorman,
Research & Instruction Librarian, Montana State University Library
and
Scott W.H. Young,
User Experience & Assessment Librarian, Montana State University Library

Abstract

A job story tells the tale of a user, a task to be completed, and the service used to accomplish that task. The job story can be a helpful design tool for understanding users and improving a service. This method draws from the traditions of agile design, user experience, and service design, and it is now beginning to enter the practice of library and information science. In this article, we introduce the job story for library practitioners. We begin by locating the job story within its wider context of service design tools. We then describe our own experience in creating a job story about a service in our library, including our motivations, process, and results. We conclude with steps for creating your own job story.

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The Library “Oscars”: Comparing an Employee Video-Training Initiative at Two Academic Libraries

By Hunter Murphy
Engagement and Learning Librarian
duPont-Ball Library, Stetson University

Abstract

Employee competencies of all levels determine the overall functioning of an organization. In an academic library, student assistants at the front desk are responsible for understanding innumerable details regarding services, resources, and policies. The Library Oscars was created as a peer-to-peer video training initiative to engage library student employees, help them take ownership of their learning, and increase competencies. This article will examine the process at Lynn University and Stetson University libraries. Using the library assistant handbook as the basis for training in each instance, the students created videos based on specific procedures and policies. The process of creating a rubric used to grade the productions and incentives for quality productions are outlined. This paper examines the strategy to benefit the frontline student employees, librarians, and staff who participated in the process, as well as the outcomes of the initiative.

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