By Taylor Moorman,
Research & Instruction Librarian, Montana State University Library
Scott W.H. Young,
User Experience & Assessment Librarian, Montana State University Library
A job story tells the tale of a user, a task to be completed, and the service used to accomplish that task. The job story can be a helpful design tool for understanding users and improving a service. This method draws from the traditions of agile design, user experience, and service design, and it is now beginning to enter the practice of library and information science. In this article, we introduce the job story for library practitioners. We begin by locating the job story within its wider context of service design tools. We then describe our own experience in creating a job story about a service in our library, including our motivations, process, and results. We conclude with steps for creating your own job story.
Continue reading Job Stories: A Creative Tool for Library Service Design and Assessment
By Olivia Castello, Social Sciences Librarian
Alex Pfundt, Research & Instruction Librarian, & Coordinator of Information Literacy Library & Information Technology Services (LITS)
Bryn Mawr College
With the help of a Curricular Development Seed Grant, funded by the Mellon Foundation, librarians from Bryn Mawr College’s Library & Information Technology Services redesigned our model for one-shot information literacy instruction. We created self-guided, interactive online tutorials that allowed us to flip traditional demonstrations of skills, such as searching the library catalog, requesting books and articles, and finding empirical research. As a result, we were able to revise our in-class lesson plans to focus on active learning activities. We also conducted a research study in three academic courses to assess the efficacy of our flipped classroom model. This paper highlights the development of the online tutorials and instructional model, the assessment study, and ideas for future directions.
Continue reading Engaging Learners Through Self-Guided Tutorials: Implementing and Assessing a Flipped Classroom Model for Information Literacy Instruction