Tag Archives: staff development

The Five College Hub: Connecting Libraries Across Campuses 

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By Jean Janecki, Mount Holyoke College
Paulina Borrego, University of Massachusetts- Amherst
C.M. Flynn, Smith College

Five College Library Consortium – An Unlikely Cast of Characters

The Five College Libraries Professional Development Committee (FCLPD) comprises one member from each of the Five College Consortium’s libraries located in the Pioneer Valley in Western Massachusetts. This is just one of several Five College Library Committees formed to address, advance, and consolidate efforts around common issues to all its members. This article focuses on the successful role of the Professional Development Committee as it fosters and supports conversations and collaborations across campuses. Learn about the Five College Consortium, its library connections, and how this committee coordinates, promotes, and engages its library staff in professional development opportunities.

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Creating a Training Program Framework for Information and Reference Staff

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By Tina Chan
Reference Services Program Manager and Humanities Librarian
MIT Libraries

It can be challenging for information and reference staff to learn and remember the resources and services available in their library to assist patrons. Information and reference staff receive training when they are new employees, but they need to update their skills as new resources and services become available. This article explores an information services training program that MIT Libraries implemented to support all library staff who provide any information and reference service.  It examines the goals for a library-wide information services training program, the steps taken to complete the project, future work for the training program, and concludes with recommendations for creating a staff training program framework.

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The Library Concierge Project at Stanford University

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Author: Chris Bourg [i]
Assistant University Librarian for Public Services
Stanford University Libraries

Abstract

To meet the challenge of ensuring that library staff and scholars/patrons are aware of the full range of resources and services offered through the library, the Stanford University Libraries initiated a Library Concierge Project in November of 2011. This article describes the program and provides an assessment of how well the Library Concierge Project has met its goals of promoting a service-focused culture and educating staff.  A description of the concierge concept in action is also provided, along with anecdotal evidence of the impact of the project on supported scholars.

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