Katherine Carlson
Duke University Medical Center Library
Katherine.a.carlson@duke.edu
https://orcid.org/0009-0002-0735-6942

Abstract: Library users frequently encounter a variety of barriers when trying to access services and resources. It is critical that library staff thoughtfully engage and interact with these potential barriers with a goal of mitigating them and maximizing access for all potential users. The proposed framework provides staff with three key components of the process and guidance for navigating these potential access barriers. Zoomed-out and generalized for all types of libraries and staff, this framework can be applied to any context and provide guiding questions for beginning the process of intentionally navigating access barriers. Led by empathy for the user, library staff are encouraged to anticipate, react, and reflect on their experiences maneuvering roadblocks for users.

Keywords: access barriers, accessibility, user services
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