Category Archives: Peer-Reviewed Article

A Database Tells No Tales: Narrating Inquiry with LibGuides

By Michael Kicey
University at Buffalo (SUNY)

One of the refrains in recent conversations between academic librarians and their constituencies has been a marked shift in the focus of user needs. For decades, the most pressing need was to create, broaden, and maintain access to research resources, especially but not exclusively online. As a result, an enormous heap of resources is now accessible, and the heap grows greater every day. More recently, however, as the available trove of resources has grown to unimaginable and sometimes unmanageable dimensions, we are witnessing more urgency around questions of organization, articulation, and presentation of these resources, where the most crucial aim is to illuminate relationships between the different elements in scholarly conversations. The task for librarians now lies less in growing the heap, and more in clarifying the narrative in which each element in that heap – each text, author, approach, or topic – plays a distinct and meaningful role. It is one thing to have virtually everything of significance that has been said or written on a single topic at one’s disposal en masse; it is quite another to understand the genesis and internal structure of that written totality well enough to intervene in it effectively and meaningfully with one’s own work.

Continue reading A Database Tells No Tales: Narrating Inquiry with LibGuides →

Semantics as Praxis: The Challenge of Naming the People Who Use Academic Libraries

By Meggan Press
Undergraduate Education Librarian
Indiana University Bloomington

Introduction

Libraries are not neutral; they never have been. The history of libraries reflects capitalism, racism, and misogyny. The legacy of our racist, biased, and exclusionary practices is built into the fabric of our work. The implications of history continue to play out in our daily practices, often so rote as to remain unnoticed, unexamined, and unquestioned. Consider as an example the words librarians use to refer to the people who use libraries—patron, customer, user, student, and member, among others. The act of choosing which word is used creates systems and behaviors that prioritize some people over others and reveals alignment with ideologies that may have felt progressive at one time but no longer serve us.
Continue reading Semantics as Praxis: The Challenge of Naming the People Who Use Academic Libraries →

Job Stories: A Creative Tool for Library Service Design and Assessment

By Taylor Moorman,
Research & Instruction Librarian, Montana State University Library
and
Scott W.H. Young,
User Experience & Assessment Librarian, Montana State University Library

Abstract

A job story tells the tale of a user, a task to be completed, and the service used to accomplish that task. The job story can be a helpful design tool for understanding users and improving a service. This method draws from the traditions of agile design, user experience, and service design, and it is now beginning to enter the practice of library and information science. In this article, we introduce the job story for library practitioners. We begin by locating the job story within its wider context of service design tools. We then describe our own experience in creating a job story about a service in our library, including our motivations, process, and results. We conclude with steps for creating your own job story.

Continue reading Job Stories: A Creative Tool for Library Service Design and Assessment →

Poetry, Pizza, and Pandemics: How an Academic Library Successfully Moved a Popular In-Person Student Engagement Program Online

Stephanie Evers Ard
Social Sciences Librarian
Marx Library
University of South Alabama

Abstract

When the COVID-19 pandemic forced most libraries to move their services online, the University of South Alabama’s Marx Library was quick to respond. The library already provided robust online services, and library workers understood their crucial role in providing remote academic support to faculty and students. However, the Marx Library also recognized that providing social support was just as essential. This article describes how the Marx Library Student Engagement Committee rallied to provide students with a much-needed sense of community by developing online programming–specifically, by moving the library’s very popular semesterly “Poetry & Pizza” open mic events online. The author details how the library successfully planned two fully virtual poetry events by identifying and collaborating with relevant campus departments and community organizations, adapting available technology to create a safe and comfortable place for student expression, and drawing upon a strong social media presence. The author also evaluates the Student Engagement Committee’s successes, reflects on the problems they encountered, and offers suggestions for other libraries hoping to plan similar online events.

Continue reading Poetry, Pizza, and Pandemics: How an Academic Library Successfully Moved a Popular In-Person Student Engagement Program Online →

In a lineage of friends: What Asian Humanities gives to critical librarianship

By Brinna Pam Anan, Metadata Management Librarian and Collection Development Coordinator
California State Polytechnic University, Pomona
and
Sarah D. Calhoun, Reference & Instruction Librarian for Humanities & Digital Scholarship
Carleton College

Abstract

We, as academic librarians, have chosen to practice interdisciplinary collaboration in our work in service of introducing more outside perspectives into the field of librarianship. From Asian Humanities, we learned about the concepts of kalyāṇa-mittatā, an active practice of auspicious friendship, and paramparā, an active transmission of knowledge through a lineage. While working at very different institutions, we have found these two concepts useful in guiding our understanding of colonialist, predominantly white hostile systems within area studies and area studies librarianship; academia; and libraries writ large. Using our own background in Asian Humanities, informed by the work of scholars of critical librarianship and Relational-Cultural Theory, we offer another parallel solution: We seek to establish academic friendships that are mutually beneficial and based on an ethic of care, while also thinking critically about our specific place within the trajectory of librarianship. Continue reading In a lineage of friends: What Asian Humanities gives to critical librarianship →