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Enhancing the Self-Service Library with Visual Workplace Principles

By Christopher Raab
Associate Librarian, Franklin & Marshall College

Take a look around your local library, or any modern library for that matter.  You will likely see people interacting with a variety of Self-Service Technologies (SSTs) or Do-It-Yourself (DIY) service points. From self-discovery (catalog and database searching) to self-selection (open stacks and computers) to self-service (printer/scanners and checkout machines), the modern library is, in many ways, a veritable gas-and-go service station for the brain.  While modern sociologists have at times noted the negative attributes of self-service – such as diminished human interaction and increased consumer labor – this article seeks to explore and enhance the self-service experience within libraries, empowering patrons (and staff) through the application of visual workplace solutions.

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