Category Archives: Peer-Reviewed Article

Academic Librarians as Knowledge Creators

Author: Donna Witek, Associate Professor Public Services Librarian The University of Scranton donna [dot] witek [at] scranton [dot] edu @donnarosemary Abstract Despite support from national organizations like the Association of College and Research Libraries (ACRL) and the American Association of … Continue reading

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“Straight to the Heart of Things”—Reflecting on Library Metaphors for Impact and Assessment

by Richard A. Stoddart Assessment Librarian Oregon State University and Press Abstract This paper explores the use and creative application of library metaphors. Unfortunately, the facts aren’t always able to speak for themselves. Simply stating reference statistics, gate counts, and … Continue reading

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The Library Concierge Project at Stanford University

Author: Chris Bourg [i] Assistant University Librarian for Public Services Stanford University Libraries Stanford, CA, USA 94305 E-mail: mchris@stanford.edu Abstract To meet the challenge of ensuring that library staff and scholars/patrons are aware of the full range of resources and … Continue reading

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Developing Hybrid Models for Library Customer Service Standards

Author: Cherry-Ann Smart Special Collections Librarian University of the West Indies, Mona Campus, Kingston 7, Jamaica, W.I. Phone: 1-876-970-6597 Fax: 1-876-927-1926 cherryann.smart02@uwimona.edu.jm Abstract Purpose – This paper explores issues surrounding customer service in libraries.  It encourages the development of hybrid … Continue reading

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