Monthly Archives: March 2013

Developing Hybrid Models for Library Customer Service Standards

Author: Cherry-Ann Smart Special Collections Librarian University of the West Indies, Mona Campus, Kingston 7, Jamaica, W.I. Phone: 1-876-970-6597 Fax: 1-876-927-1926 cherryann.smart02@uwimona.edu.jm Abstract Purpose – This paper explores issues surrounding customer service in libraries.  It encourages the development of hybrid … Continue reading

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