Google Glass in the Academic Library

Google Glass in the Academic Library: The Exploration of Google Glass in the Marydean Martin Library Author, Ernesto Hernandez Emerging Technologies Librarian Nevada State College – Marydean Martin Library email: ernesto.hernandez@nsc.edu Developed by Google, Google Glass is a wearable computer with an optical head-mounted display (OHMD). This wearable computer frame […]

“Straight to the Heart of Things”—Reflecting on Library Metaphors for Impact and Assessment

by Richard A. Stoddart Assessment Librarian Oregon State University and Press Abstract This paper explores the use and creative application of library metaphors. Unfortunately, the facts aren’t always able to speak for themselves. Simply stating reference statistics, gate counts, and resource circulation numbers are not persuasive narratives in and of […]

The In Crowd, or Fear and Loathing in Library Land

Author: Valerie Forrestal Web Services Librarian/Asst. Professor City University of New York College of Staten Island Library 2800 Victory Blvd., 1L-109I Staten Island, N.Y. 10314 Phone: 718.982.4023 valerie.forrestal at csi.cuny.edu There is a secret society in the library profession. It doesn’t have a name (though some would try to name […]

Keeping the “L” in Digital: Applying LIS Core Competencies to Digital Humanities Work

Author: Kaetrena Davis Kendrick, Medford Library, University of South Carolina Lancaster. Correspondence concerning this article should be addressed to Kaetrena Davis Kendrick, Medford Library, University of South Carolina Lancaster, Lancaster, S.C. 29720. E-mail: kaetrena at mailbox.sc.edu Abstract Digital Humanities (DH) has struggled with an identity since its contemporary emergence in […]

The Missing Piece: Outreach to College/University Staff Members

Author Information Jennifer (Castaldo) Hill is a Distance Education Librarian/Electronic Resources Manager at Johns Hopkins University in the Entrepreneurial Library Program. She works on a team to provide an online library for Excelsior College, jcastaldo@jhu.edu Abstract Many academic library mission statements include the phrase, “students, faculty, and staff” when referencing […]

The Library Concierge Project at Stanford University

Author: Chris Bourg [i] Assistant University Librarian for Public Services Stanford University Libraries Stanford, CA, USA 94305 E-mail: mchris@stanford.edu  Abstract To meet the challenge of ensuring that library staff and scholars/patrons are aware of the full range of resources and services offered through the library, the Stanford University Libraries initiated […]

Developing Hybrid Models for Library Customer Service Standards

  Author: Cherry-Ann Smart Special Collections Librarian University of the West Indies, Mona Campus, Kingston 7, Jamaica, W.I. Phone: 1-876-970-6597 Fax: 1-876-927-1926 cherryann.smart02@uwimona.edu.jm Abstract Purpose – This paper explores issues surrounding customer service in libraries.  It encourages the development of hybrid models for customer service standards based on institutional and […]

Introducing the editors: Marie Kennedy

Who are you?  One reason I’m an electronic resources librarian is because e-formats and the role of the  librarian to manage those formats are not yet figured out; there’s no “right” way to do any of this stuff. The non-standardization of this type of job leaves a lot of room […]

The Library as Visual Workplace

Article by Christopher Raab Visual solutions offer the simplicity library employees (and patrons) need. Have you ever worked at the information desk and found yourself answering the same directional question again and again? Or gone to the closet to retrieve a new toner cartridge only to discover the supply exhausted? […]