Author: Cherry-Ann Smart Special Collections Librarian University of the West Indies, Mona Campus, Kingston 7, Jamaica, W.I. Phone: 1-876-970-6597 Fax: 1-876-927-1926 cherryann.smart02@uwimona.edu.jm Abstract Purpose – This paper explores issues surrounding customer service in libraries. It encourages the development of hybrid models for customer service standards based on institutional and [...]
Introducing the editors: Marie Kennedy
Who are you? One reason I’m an electronic resources librarian is because e-formats and the role of the librarian to manage those formats are not yet figured out; there’s no “right” way to do any of this stuff. The non-standardization of this type of job leaves a lot of room [...]
The Library as Visual Workplace
Article by Christopher Raab Visual solutions offer the simplicity library employees (and patrons) need. Have you ever worked at the information desk and found yourself answering the same directional question again and again? Or gone to the closet to retrieve a new toner cartridge only to discover the supply exhausted? [...]
Introducing the editors: Barbara Fister
Joe Kraus has started things off with his introductory post. Here’s mine. Who are you? I’m a librarian at a small liberal arts college in Minnesota. I’ve long been interested in all kinds of issues related to how people find and use information to make new knowledge. That has led me to [...]
Why does the world need yet another journal?
We are going to have a series of posts from the editors, so we can explain some of the vision and rationale behind the founding of the journal. The first post comes from Joseph Kraus, who is the facilitator of the editorial group. 1) Who are you? I am an [...]
A Review of Disciplined Dreaming: A Proven System to Drive Breakthrough Creativity
Josh Linkner wrote the book Disciplined Dreaming: A Proven System to Drive Breakthrough Creativity in 2011. The book seems to be focused mostly for people in the corporate world, and there are references in the book that show examples relevant to sales, advertising, and marketing professionals. However, there is a [...]
Welcome to the journal
Do you or your team have a creative technical solution to a problem, creative social solution, or creative policy solutions to a problem? Do you have any creative fundraising ideas? Can you make amazing creative signage for your library? Have you creatively designed a website? Did you employ out of [...]